Jetblue is allowing its passengers to temporarily change and suspend flights free of cost as Coronavirus concerns rise among travelers. The airline announced on Wednesday that it is suspending change and cancellation fees for new reservations to ensure passenger’s “peace of mind.”
Travelers booking a flight between February 17 and March 11 for travel completed by June 1 will not have to pay extra fees for changes or cancellations later. JetBlue, which is Logan International Airport’s largest carrier, came to this decision, “given evolving Coronavirus concerns.”
“While authorities have not issued any travel restrictions to the locations we fly, we want to give our customers some peace of mind that we are ready to support them should the situation change,” Joanna Geraghty, president, and chief operating officer for JetBlue, said in a statement. “Given our mission is to inspire humanity, we felt this suspension was an important way to live up to our crew member and customer expectations during this uncertain time.
We are committed to the health and safety of both our crew members and customers, and we are working directly with health and security officials as well as industry leaders for updates and best practices.”
The suspension will apply to all the fares offered by JetBlue. It will also include the airline’s Blue Basic, which does not allow any changes or concessions. The suspension also applies to flights booked through JetBlue Vacations.
According to JetBlue, passengers booking tickets by March 11 will receive a full travel credit if they choose to cancel their trip. Moreover, the passengers who want to change their flight can apply the amount of their original booking to another JetBlue flight.